Complaints Procedure

5.0

10:05 24 Oct 25

We are a trade partner with Graystone Referral Centre. The team is highly professional, efficient, and always a pleasure to work with. Communication is excellent, and their commitment to quality and patient care really stands out.

Sheila Byrne

13:24 20 Aug 25

Visits to the dentist are not something you look forward to, thats for sure, but my three visits to Graystone were so positive. From my greeting at Reception through to the consulting rooms I was treated with kindness and understanding. Everything was explained fully to me and I felt relaxed to ask questions however silly I thought them. Best bit of all was no pain....well perhaps a tiny pinch for the injections, but treatment was perfect, I even had the opportunity to watch tv or listen to music, which made the time go by very quickly. Chetan my dental consultant was excellent and not only has my root canal been completed but the awful sensitivity that I though was with me for the rest of my life has gone. I would not hesitate in returning for any further treatment I may need.....but I hope not to soon

Chantal Lardner

07:12 14 Aug 25

Extremely friendly and reassuring staff at the desk, coupled with quiet efficiency.The actual clinical practice was also faultless, not only offering great competence and expertise, but also brilliant communication throughout the whole (lengthy) process required.I would, and already have, recommend Graystone referral centre to anyone.

Charlotte Richardson

20:04 06 Aug 25

AJ has been nothing short of exceptional when taking care of my teeth for the last few years. I’ve had a fairly unique situation which has been handled so well, and every member of the team always made sure I’m well informed and comfortable. Thank you from the bottom of my heart 🫶🏼

Katherine Wainwright

20:28 01 Jun 25

We had a very positive experience with my 2 year old daughter here. All the staff were extremely kind and the whole experience is set up to make children feel relaxed and welcome, with toys, books and even a screen to watch while they are being examined. Dr Emma explained things really well and I would recommend Graystone to anyone who needs a paediatric specialist dentist.

Jonathan Bennett

10:30 13 May 25

I have no hesitation whatsoever in recommending Graystone for any restorative dental care.I was referred to Graystone after a lifetime of Bruxism and the resultant badly worn down front teeth and pretty broken and damaged back teeth. Multiple fillings on two molars had repeatedly fallen out and it was clear that some significant help was needed.Fortunately I ended up under the care of Rupert and AJ who between them undertook, what has been around 18 months of treatment. The front teeth were fixed up with composites and the back with crowns. I needed both root canal, and tooth lengthening, surgery to get the molars to be capable of crowning. While I think AJ is outstanding, in both his ability and care, I would be quite happy not to ever be in his chair again ! I can’t recommend either of those experiences for anything other than their outcomes. I do have to say though that the during and after care were exemplary. I had some discomfort after one of the tooth lengthening surgeries while I was in Athens on holiday and AJ took the time, and effort , to email me with the Greek medication that I should get to help. That helpfulness, and care, is demonstrated by the whole team. I spent, so many hours, in the chair with Rupert and I have to say that as well as being outstanding at his job .. I also saw Franz for Botox to combat the bruxism (which has also helped massively btw) and he had not immediately realised the top and bottom front teeth were composites which for me was a win .. having natural looking teeth was definitely a big plus on the outcome … is the nicest, and most caring dentist I have been treated by. All of the dental and reception staff are also great. Sarah, the practice manager is lovely, she ensured throughout that I always knew what was happening on my treatment plan and that I knew the timeframes and costs involved. Given the gum surgery required there needed to be a lot of time to allow the area to heal properly before the final crowns could be fitted for example. All of the dental nurses were also great. Given how many times I was there over the months I think I was looked after by them all .. Jo, Malissa, Kelly, and a special mention to Szidi (apologies for spelling) who would automatically put Brooklyn 99 on the overhead screen for me and pop the headphones on. What a great idea that is btw for a nervous patient, when you’re in the chair for 90-120 minutes it’s a great distraction !So in conclusion ..lovely people and outstanding dental professionals that I would not hesitate to recommend. I have gone from having extremely worn teeth and being restricted on what I could eat for fear of losing fillings to having what I think (hope) is now a natural smile back and a fully functioning bite and chew. Can’t thank them all enough.

lottie jephson

11:13 03 Apr 25

Was referred here by my dentist following emergency treatment, due to needing root canal work on my front tooth. Not only did they fix my root canal, they also re-built my composite and I now have a perfect smile! The team are friendly, accommodating and kind. Would recommend anyone to go here.

Grahame Hills

16:02 19 Mar 25

Following an episode of very painful toothache, I was referred by my dentist to the Graystone Clinic. After an initial investigation, I was advised to have a root canal investigation and possible follow-up procedure. In the event, the tooth in question was too compromised and had to come out. This too, however, was too complex for my normal dentist to do, and so I was referred back to the Graystone to see a dental surgeon. At every stage of dealing with this unhappy event, the clinical and administrative staff at Graystone were courteous, professional and friendly. The practice provides a pleasant environment, and the quality of the treatments was, in my experience, consistently high. I would recommend the Graystone Clinic without hesitation to anyone who requires specialist dental care. Grahame

Steve Walker

12:39 14 Mar 25

A beautifully furnished dental surgery with a welcoming atmosphere. They offered a lovely coffee and the dentist was highly knowledgeable, providing honest advice focused on necessary treatments for me rather than upselling.Highly recommended!

Al R

11:32 09 Mar 25

My 17 year old son had some dental treatment (tooth extraction) carried out by AJ at the beginning of the year. During the consultation, all the options were explained very clearly. The treatment received was excellent. The whole team were welcoming, professional and made my son feel comfortable during his visits. I highly recommend them.

Alex

17:02 12 Feb 25

As both a dentist and a patient at Greystone Referral Centre, I can confidently say that their team sets the gold standard in specialist dental care and professional education. My personal experience as a patient was nothing short of exceptional. From the warm welcome at reception to the meticulous attention to detail in treatment planning, every step of the process was handled with expertise and care. The clinical team took the time to explain everything thoroughly, ensuring I felt comfortable and informed. The level of precision and skill demonstrated during treatment was truly impressive, reaffirming my trust in their expertise.Beyond being a patient, I have had the privilege of attending regular lectures and training sessions at Greystone, led by AJ, Emma, and their team of outstanding specialists. Their passion for dentistry, combined with their ability to deliver high-quality education, makes these sessions an invaluable learning experience. The lectures are always engaging, well-structured, and filled with practical insights that I can immediately implement in my own practice. It is rare to find a referral centre that excels in both patient care and professional development, but Greystone achieves this effortlessly.Whether you are a patient seeking the highest level of specialist treatment or a clinician looking to expand your knowledge, Greystone Referral Centre is the place to be. I cannot recommend them highly enough!

Mel

17:59 16 Dec 24

I work as a visiting anaesthetist at this practice, and I’ve recommended them to several of my friends and colleagues, but that doesn’t make me any less of a nervous patient! So let me just say, from the other side of the fence, that I felt completely at ease and very comfortable during my sessions there so far, with AJ and with Eamon. Everything was explained fully and all my questions answered clearly. I felt reassured I was in the safest, most professional of hands.

Melissa Steer

18:58 15 Dec 24

I took my son, 9, to this practice because he has an issue with the enamel on his teeth. Emma and Kelly were so kind and gentle and made the experience so much easier. The assessment was really thorough and it’s great to have a plan for treatment that will protect his teeth. My son was really nervous but the team were really patient, caring and reassuring and he came away smiling! I wouldn’t hesitate to recommend this practice to anyone whose children are anxious about visiting the dentist. Thanks so much guys!

Imogen W-Jones

22:06 13 Dec 24

I took my toddler for a dental appointment at Graystone today, and was so impressed with the entire experience. The staff were all lovely, and Emma was fantastic with our son. I would highly recommend the practice as a parent - my son smiled pretty much the whole through the appointment!

Jonathan Bennett

20:38 27 Sep 24

I have no hesitation whatsoever in recommending Graystone for any restorative dental care.I was referred to Graystone after a lifetime of Bruxism and the resultant badly worn down front teeth and pretty broken and damaged back teeth. Multiple fillings on two molars had repeatedly fallen out and it was clear that some significant help was needed.Fortunately I ended up under the care of Rupert and AJ who between them undertook, what has been around 18 months of treatment. The front teeth were fixed up with composites and the back with crowns. I needed both root canal, and tooth lengthening, surgery to get the molars to be capable of crowning. While I think AJ is outstanding, in both his ability and care, I would be quite happy not to ever be in his chair again ! I can’t recommend either of those experiences for anything under that their outcomes. I do have to say though that the during and after care were exemplary. I had some discomfort after one of the tooth lengthening surgeries while I was in Athens on holiday and AJ took the time, and effort , to email me with the Greek medication that I should get to help. That helpfulness, and care, is demonstrated by the whole team. I spent, so many hours, in the chair with Rupert and I have to say that as well as being outstanding at his job .. I also saw Franz for Botox to combat the bruxism (which has also helped massively btw) and he had not immediately realised the top and bottom front teeth were composites which for me was a win .. having natural looking teeth was definitely a big plus on the outcome … is the nicest, and most caring dentist I have been treated by. All of the dental and reception staff are also great. Sarah, the practice manager is lovely, she ensured throughout that I always knew what was happening on my treatment plan and that I knew the timeframes and costs involved. Given the gum surgery required there needed to be a lot of time to allow the area to heal properly before the final crowns could be fitted for example. All off the dental nurses were also great. Given how many times I was there over the months I think I was looked after by them all .. Jo, Malissa, Kelly, and a special mention to Szidi (apologies for spelling) who would automatically put Brooklyn 99 on the overhead screen for me and pop the headphones on. What a great idea that is btw for a nervous patient, when you’re in the chair for 90-120 minutes it’s a great distraction !So in conclusion ..lovely people and outstanding dental professionals that I would not hesitate to recommend. I have gone from having extremely worn teeth and being restricted on what I could eat for fear of losing fillings to having what I think (hope) is now a natural smile back and a fully functioning bite and chew. Can’t thank them all enough.

Michelle Hemingway

14:05 22 Aug 24

The recent dental treatment from AJ at Graystone was excellent, as were all the staff, polite and caring. They have given me back my smile and confidence and I would highly recommend them, thank you.

Kaz Robertson

18:46 21 Aug 24

A big thank you to AJ and his team! I cannot recommend them enough. Being a very nervous patient I was apprehensive but I needn’t have worried!They are so friendly, welcoming & professional.Thank you once again for giving me my smile back. 😁 xx

keith harrison

17:06 03 Aug 24

An excellent service.Dental care was of the highest quality with constant reassurance to put this nervous patient at ease. Price was as confirmed at the outset. Attentive care during the treatment, additional checks on request and follow up afterwards to ensure progress was on track.Recommended without any reservation

Fi Boyd

09:00 15 Jul 24

The whole interaction with the staff and the service provided to us as a whole family was fantastic, cannot fault them at all! Wonderfully friendly staff to greet us, lovely environment in the practice all round, good coffee and the care and attention my daughter received was incredible! Thank you for making what could have been a very scary experience for her, so lovely!

Edward Debaes

07:22 02 Jun 23

Excellent service from AJ and team. In the past at a previous dentist I had walked out of root canal treatment and had to find a dentist willing to sedate me before treatment. I needed further dental work and was referred to AJ. He overcame my fears with patience and explanation and as a result I was able to have root canal treatment without sedation.Really appreciate the great work done, cheers.

David Tshin

16:41 03 Mar 23

My daughter was referred to Graystone Referral Center for a complex tooth extraction. Dr Emma Ray-Chaudhuri and her team were very professional, informative and super friendly. In the end, the extraction was executed successfully without any complications. Credit to the whole team, they were very gentle and kind to my daughter. Also, the centre called me the next day to check if my daughter is okay. What a service, love it!

D Jones

17:03 01 Mar 23

I visited Graystone's to have a complicated filling in my wisdom tooth. Sadly I've had this attempted at other dentists but within weeks it had fallen out.Graystone Referral is a very relaxing environment which made me feel calm even before I went into the surgery.Mr Ray-Chaudhuri was excellent, he examined my teeth and told me exactly what he was going to do step-by-step. I then put on my headphones to listen to music as suggested by the very helpful dental nurses.Mr Ray-Chaudhuri is very skilled and I left with a very smooth filling, which I am delighted to say is still perfectly intact 18 months later.

Abby Edwards

19:20 10 Feb 23

My experience with AJ, Chetan and the rest of the team was amazing. Throughout my complex treatment with Chetan I was kept fully informed on what was happening in each stage and I felt extremely at ease at each appointment. My past dental anxieties have been completely erased by this incredible team and I am so grateful to have been referred to them!

Clifton Wan

17:02 19 Jan 23

As a referring dentist, we are very lucky to have Graystone Referral Centre in our local area. I have no hesitation recommending the GRC team for specialist care as I know that AJ, Emma and team provide quality, evidence backed treatments suited for each individual. Each clinician here is held in high regard by the profession.Feedback from our patients has always been extremely positive. Particular praise is given to Sarah, Malissa and the support team who help make patients feel completely at ease.

Richard Hanson

17:14 06 Jan 23

There is no other place I would trust with my teeth , I cant recommend Graystone enough ..I have many problems with my teeth and it's always complicated to solve due to issues with the sensitivity of my mouth and gums . At every stage of the process I was told exactly what will happen and my expectations have been managed realistically and in the end , successfully !I see AJ for my complicated dentistry and he has been an absolute wonder . I have also had subsequent follow up appointments for other specialist treatment with Frans who has only held up the exceptionally high standards set by AJ .The standards are also continued by all who work at the reception desk , with a calm informed approach. Nothing is too much effort for Sarah ,Grace , Malissa or any of the team and I always get a check post surgery to make sure all is well . If I need to speak to them with any concern they always have time or call me back . Its all very reassuring from beginning to end .Thank you Graystone

Adam Cuthbertson

06:37 24 Nov 22

As a patient and referring dentist the service and standard of care from this practice is excellent. I gladly recommend patients, friends and colleagues to see AJ and the team because I know they will receive the highest quality of care available in the UK.The referral process is clear and straight forward and the whole team are really kind and caring for our patients.I have massively benefitted from having such knowledgeable friendly colleagues who provide top quality specialist care within a clean, modern environment using the latest technology to improve clinical outcomes for our patients.Amazing work team. Thankyou

Bethany Cole

21:35 30 Oct 22

I saw AJ for a new retainer. He used a new 3D scanner to take a 3D image of my teeth which can be kept on file for future retainers too. This is super helpful for me as it means I won't have to keep going back for moulds to be taken like I have previously at other practices. The whole practice was modern, clean and efficient. The team were all very friendly and helpful. Overall I had a great experience and would thoroughly recommend. Thank you AJ & the team!

Kerry Morgan

10:07 11 Aug 22

Such a great place. Friendly, professional and talented staff. They turned my horrible brown front tooth into something white and beautiful. I can now smile again! Thank you.

Claudia Sear

08:22 30 Jul 22

Brilliant staff and beautiful, spotless facilities. Really helped our little girl.

Steffi O'Keeffe

14:45 19 Jun 22

The treatment and care I received at Graystone Referral centre was outstanding. AJ is exceptional, he fixed my teeth to a standard that I didn't think was possible, I am so impressed with his knowledge, professionalism and expert skill. I feel so confident in my smile since my treatment has been completed.In addition to the fantastic dental work, the team at Graystone Referral Centre are very supportive, helpful and friendly. I was always made feel most welcomeI highly recommend AJ, he offered great advise, care and provided incredible treatment for my broken teeth. I am so grateful to AJ and the team.

Marcus Randall

09:07 22 Apr 22

I've visited Graystone twice so far, as I embark on a likely extensive course of treatment, firstly for a general consultation and x-rays and then most recently (yesterday) for a tooth extraction.On both occasion I’ve found the specialists I’ve met with (AJ, Rakan and Malissa) to be professional, reassuring and patient. As a nervous person they’ve been great at explaining everything before action is taken, what I can expect, why we’re doing it, always following up with asking if I had any question of my own.They seem genuinely invested in my wellbeing and giving the highest possible level of service. As far as my treatments are concerned, its still early days but my extraction was utterly painless, which I did not expect but am most grateful of.In summary, a great practice, filled with professional, knowledgeable, and caring people. I’d recommend Graystone and its staff to anyone.

David Jukes

09:19 13 Apr 22

The treatment and support provided by The Gravestone Referral Centre was greatly appreciated. Staff were caring and attentive, all operating in a highly professional manner throughout the course of my treatments. I have absolutely no hesitation in offering this outstanding practice my highest - unqualified - recommendation.

Graham Keeling

13:10 08 Apr 22

Graystone Referral Centre is a centre of excellence.As a referring dentist we have always had very positive feedback from our patients on their experiences. Communications with patient and practice are swift, clear and comprehensive and the quality of treatment offered and provided is of the highest standard and most appropriate for the individual patients needs. This is delivered with a caring reassuring approach.The practice team lead by AJ and Emma is both highly experienced and qualified to deliver the most advanced dental solutions available supported by the very latest technology to facilitate this.I would highly recommend the centre to both colleagues and patients.

Emily Tucker

22:26 06 Apr 22

A fantastic clinic led by Dr Emma and AJ Ray Chaudhuri who are passionately committed to providing the very best care and attention to all their patients, and offer years of expertise and knowledge in their respective fields. No hesitation in recommending this clinic. There is also a lovely relaxing feel inside and easily accessible from all surrounding parts of Sussex.

Paul Howarth

17:03 27 Feb 22

I had to have a tooth extraction from the Graystone referral Centre and AJ and his Nurse Sarah made me feel comfortable throughout the procedure. I had to have a 3D scan prior to the procedure and being someone that gets a bit nervous with these things they did a very good job of putting me at ease. Couldn't recommend them highly enough!

Angela Wigglesworth

15:38 26 Feb 22

It's not often you can say a visit to a dentist was pleasurable, but I would say this one was. I was not looking forward to having a rather complicated root canal filling which I knew was going to take one and a half-hours, but I need not have worried. I never felt any pain and the wild life and nature videos on a ceiling screen were totally absorbing. Apart from the very slight and to be expected discomfort of having dental equipment in my mouth, I could have comfortably lain back there for longer. AJ explained things as he went along which I always like, and the Dental Nurse was very kind and attentive to any needs I might have.

Rachel B

20:57 23 Feb 22

The team at Graystone referral centre are absolutely amazing. My daughter was previously extremely anxious about dental visits after becoming very upset having to have an injection at our regular dentist. At Graystone she was made to feel at ease and really enjoyed the visits, the staff are so child friendly and use child friendly terms so things don’t sound daunting for the little ones. The centre is catered for children with books, toys and even a tv above the dentist chair so they can watch their favourite programmes. I would highly recommend Graystone referral Centre, just wish we’d found you all sooner!

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